Description
Interacts with restaurant and venue guests, ensuring a positive guest experience by touching all tables. Encourages and maximizes food and beverage sales through pre-shift trainings, and promotes retail wine sales from our fully-functioning urban winery. The position requires a hospitality professional who ensures guest satisfaction while overseeing service associates. Works an estimated 45-50 hours/ week and also performs nightly closes.
City Winery is committed to a policy of cultivating a diverse staff in all its forms and creating an upwardly mobile platform for all employees.
Provide on-the-floor support to sales / service for the duration of a service shift and manage day to day restaurant floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
- Manage staffing and operations of private events, as applicable
- Prepare scheduling on a weekly basis
- Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
- Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
- Conduct staff trainings both in daily pre-shifts and monthly FOH staff service meetings
- Coordinate wine tours
- Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
- Maintain & update contact lists, VIP, and public event guest lists
- Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
- Demonstrate excellent interpersonal and communication skills with service teams and management.
City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Interacts with restaurant and venue guests, ensuring a positive guest experience by touching all tables. Encourages and maximizes food and beverage sales through pre-shift trainings, and promotes retail wine sales from our fully-functioning urban winery. The position requires a hospitality professional who ensures guest satisfaction while overseeing service associates. Works an estimated 45-50 hours/ week and also performs nightly closes.
City Winery is committed to a policy of cultivating a diverse staff in all its forms and creating an upwardly mobile platform for all employees.
Provide on-the-floor support to sales / service for the duration of a service shift and manage day to day restaurant floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
- Manage staffing and operations of private events, as applicable
- Prepare scheduling on a weekly basis
- Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed
- Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
- Conduct staff trainings both in daily pre-shifts and monthly FOH staff service meetings
- Coordinate wine tours
- Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
- Maintain & update contact lists, VIP, and public event guest lists
- Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
- Demonstrate excellent interpersonal and communication skills with service teams and management.
City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
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