Shift Leader

Company description
We are looking for a Team Lead to join our team and help turn an early-stage, celebrity-backed concept into the dominant player in experiential retail.

Duff’s Cakemix fosters creativity, community and joy through do-it-yourself (DIY) cake decorating experiences. We are capitalizing on the convergence of four major trends: the DIY movement, the growing preference for experiences over things, obsession with food/culture/entertainment, and the desire for social content. We recently expanded to three studios in the LA area. In addition, we have delivered more than 100,000 experiences to-date, attracted more than 150K Instagram followers, and have had a wide array of celebrities decorate with us, while generating extensive earned media. Originally made famous on the hit TV show, Ace of Cakes, namesake and co-founder Duff Goldman is currently the lead judge on Food Network’s Baking Championship franchise and has a commercial track record of high performing products in Walmart, Target, Michaels, and grocery stores nationwide.

Our investors have backed brands like DryBar, Beautycounter and Heal, and grown business like Univision and AOL. We are currently pursuing new locations throughout Southern California with an eye toward nationwide expansion in 3-5 years. We are intent on owning this niche of experiential retail and believe there is market potential for hundreds of stores. We need extraordinary talent to help us capitalize on this opportunity. We are looking for:

A self-starter who is eager to show initiative and problem solve
Strong communication skills with a high degree of empathy and emotional intelligence
Well-developed conflict resolution skills
Highly receptive to coaching and feedback
Capable of working in a fast-paced environment with frequent changes
A great team player
Innately proactive, while exercising good judgment
Resilient, persistent and optimistic in the face of obstacles and adversity

Responsibilities
We all wear a lot of hats. The exact scope will be fluid and determined by business needs at any given time, but will include the following:

Lead by example

Model a high energy, upbeat, solution-oriented attitude for all studio staff
Help maintain the studio atmosphere from appearance to cleanliness to team energy level
Assist Studio Manager in developing team members, including with shadowing and training
Notify Studio Manager of team members who deserve recognition
Notify Studio Manager of a team member infractions when necessary, in accordance with company policy and using good judgment
Assist in implementing employee recognition program and incentives / contests
Studio Preparation

Act as a key holder, conduct proper opening and closing of the studio
Assist in the process of preparing, cleaning, stocking, and organizing the studio with a sense of comradery and urgency
Ensure compliance with health department standards
Assist in inventory management process, including receiving, counting, and ordering product
Assist in resolution of maintenance issues – HVAC, etc.
General Admin

Responsible for office presentation – cleanliness, supplies, documents
Work with corporate team to ensure adequate supply of inventory is on-hand and project upcoming needs
Assist Studio Managers and Assistant Manager in generating sales reports, calculating projections, and inputting data into Excel to share with corporate team
Collect, sign-off on and submit invoices and receipts to the Ordering Manager to be paid
Assist in adjusting seating in Yelp Reservations, as needed, to maintain steady flow of the floor
Participate in nightly inspection and send out end-of-day email to the corporate team
Customer Experience

Create an exceptional customer experience by hosting guests with genuine warmth and enthusiasm
Help guests navigate the creative process
Educate customers about products and offerings
Engage with guests throughout their experience by continuously checking in, building relationships to encourage repeat business, including promoting email sign-ups
Book in-person reservations and parties
Assist in resolving customer concerns or complaints with empathy, maturity, and creativity
This position will report to the Studio Manager and Assistant Manager.

Schedule:
5 days/wk, approx. 8 hrs/day between the hours 9am-11pm

Weekends required

Benefits
Eligibility for company health insurance plan
35% discount for employees and a 15% for friends and family

Equal opportunity
Duff’s Cakemix provides equal employment opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state/local protected category. In addition, we also consider all qualified applicants regardless of criminal history in accordance with the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance.

Job Type: Full-time

Salary: $14.25 /hour

Company description
We are looking for a Team Lead to join our team and help turn an early-stage, celebrity-backed concept into the dominant player in experiential retail.

Duff’s Cakemix fosters creativity, community and joy through do-it-yourself (DIY) cake decorating experiences. We are capitalizing on the convergence of four major trends: the DIY movement, the growing preference for experiences over things, obsession with food/culture/entertainment, and the desire for social content. We recently expanded to three studios in the LA area. In addition, we have delivered more than 100,000 experiences to-date, attracted more than 150K Instagram followers, and have had a wide array of celebrities decorate with us, while generating extensive earned media. Originally made famous on the hit TV show, Ace of Cakes, namesake and co-founder Duff Goldman is currently the lead judge on Food Network’s Baking Championship franchise and has a commercial track record of high performing products in Walmart, Target, Michaels, and grocery stores nationwide.

Our investors have backed brands like DryBar, Beautycounter and Heal, and grown business like Univision and AOL. We are currently pursuing new locations throughout Southern California with an eye toward nationwide expansion in 3-5 years. We are intent on owning this niche of experiential retail and believe there is market potential for hundreds of stores. We need extraordinary talent to help us capitalize on this opportunity. We are looking for:

A self-starter who is eager to show initiative and problem solve
Strong communication skills with a high degree of empathy and emotional intelligence
Well-developed conflict resolution skills
Highly receptive to coaching and feedback
Capable of working in a fast-paced environment with frequent changes
A great team player
Innately proactive, while exercising good judgment
Resilient, persistent and optimistic in the face of obstacles and adversity

Responsibilities
We all wear a lot of hats. The exact scope will be fluid and determined by business needs at any given time, but will include the following:

Lead by example

Model a high energy, upbeat, solution-oriented attitude for all studio staff
Help maintain the studio atmosphere from appearance to cleanliness to team energy level
Assist Studio Manager in developing team members, including with shadowing and training
Notify Studio Manager of team members who deserve recognition
Notify Studio Manager of a team member infractions when necessary, in accordance with company policy and using good judgment
Assist in implementing employee recognition program and incentives / contests
Studio Preparation

Act as a key holder, conduct proper opening and closing of the studio
Assist in the process of preparing, cleaning, stocking, and organizing the studio with a sense of comradery and urgency
Ensure compliance with health department standards
Assist in inventory management process, including receiving, counting, and ordering product
Assist in resolution of maintenance issues – HVAC, etc.
General Admin

Responsible for office presentation – cleanliness, supplies, documents
Work with corporate team to ensure adequate supply of inventory is on-hand and project upcoming needs
Assist Studio Managers and Assistant Manager in generating sales reports, calculating projections, and inputting data into Excel to share with corporate team
Collect, sign-off on and submit invoices and receipts to the Ordering Manager to be paid
Assist in adjusting seating in Yelp Reservations, as needed, to maintain steady flow of the floor
Participate in nightly inspection and send out end-of-day email to the corporate team
Customer Experience

Create an exceptional customer experience by hosting guests with genuine warmth and enthusiasm
Help guests navigate the creative process
Educate customers about products and offerings
Engage with guests throughout their experience by continuously checking in, building relationships to encourage repeat business, including promoting email sign-ups
Book in-person reservations and parties
Assist in resolving customer concerns or complaints with empathy, maturity, and creativity
This position will report to the Studio Manager and Assistant Manager.

Schedule:
5 days/wk, approx. 8 hrs/day between the hours 9am-11pm

Weekends required

Benefits
Eligibility for company health insurance plan
35% discount for employees and a 15% for friends and family

Equal opportunity
Duff’s Cakemix provides equal employment opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state/local protected category. In addition, we also consider all qualified applicants regardless of criminal history in accordance with the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance.

Job Type: Full-time

Salary: $14.25 /hour