Host/Hostess

JOB SUMMARY: To ensure friendly, timely, and professional service by seating each guest at the appropriate dining room or bar table at Packo’s.

PRIMARY DUTIES:

--Initiate a cheerful and sincere first contact with each guest.
--Seat each guest in designated area to ensure guest satisfaction.
--Interact with guests in a friendly, professional manner by answering all questions and directing to requested areas.
--Take care of all guests requiring special attention, such as guests with wheelchairs, walkers, canes, etc.
--Help maintain a clean, sanitary, and safe work environment by continually wiping and/or spraying all table tops and seating surfaces and by continually sweeping and/or vacuuming floor surfaces in all customer access areas.
--Assist bussers in clearing and cleaning table tops after guests have vacated the table(s).
--Continually wipe and/or spray all menus to ensure cleanliness.
--Acknowledge all guests as they exit the restaurant by saying “Thank you and please come again.”
--Develop good working relationships with coworkers, demonstrating cooperation and teamwork to ensure guest satisfaction.
--Report any irregularities to management with respect to guest behavior, sanitation concerns, employee relations, and equipment problems as they occur.
--Perform any additional duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES: Energetic and customer service oriented to provide prompt, friendly, and
courteous service to all customers. This position requires organizational skills to ensure guest satisfaction.

HUMAN RELATIONS: This position is in continuous interaction with customers and coworkers; therefore, must
demonstrate a friendly, cooperative, and professional attitude at all times.

SUPERVISION: Able to work with limited supervision. The nature of the position is such that it is performed to a large extent on their own responsibility after assignment. Unusual problems are referred to the Manager on Duty.

REPORTS TO: General Manager/Manager on Duty

PHYSICAL AND MENTAL DEMANDS: The ability to handle stressful situations regarding customer satisfaction and the ability to work for extended hours on one’s feet is necessary. Some lifting and bending is required to maintain a clean work environment and to stock the host/hostess area.

The son of Hungarian immigrants, Tony Packo was a native of Toledo’s East Side. He was born in 1908, just a stone’s throw from Consaul and Genesee Streets. Tony learned the restaurant business while working for his older brother, John, who owned the Consaul Tavern located on what is now the Original Tony Packo’s parking lot. In 1932, Tony and his wife, Rose, received a $100 loan from relatives to open a sandwich and ice cream shop. Mind you this was during the hardest of hard times, the first years of the Great Depression.

Tony’s signature sandwich, sausage with sauce on rye, was created when he decided to add a spicy chili sauce to enhance the flavor of the sandwich. He used a Hungarian sausage called Kolbasz but because it was so large, decided to cut it in half. Not only did it resemble the size of an American hot dog, he could sell it for 5 cents, a deal during those tough times. Because Tony was Hungarian-American and lived in a Hungarian neighborhood, Tony’s creation was called the Hungarian hot dog. Those who knew the Old Country’s food say there was no such thing as a Hungarian hot dog, until Tony invented it.

Packo’s food was an instant hit in the neighborhood and word quickly spread around town about the delicious new hot dog at Tony Packo’s restaurant. By 1935, due to the success of the sandwich and ice cream shop, Tony and Rose were able to buy a building of their own. They purchased a wedge-shaped establishment at Front and Consaul Streets, which, over the years grew in size and fame as it became home to what is today’s Original Tony Packo’s Restaurant.

JOB SUMMARY: To ensure friendly, timely, and professional service by seating each guest at the appropriate dining room or bar table at Packo’s.

PRIMARY DUTIES:

--Initiate a cheerful and sincere first contact with each guest.
--Seat each guest in designated area to ensure guest satisfaction.
--Interact with guests in a friendly, professional manner by answering all questions and directing to requested areas.
--Take care of all guests requiring special attention, such as guests with wheelchairs, walkers, canes, etc.
--Help maintain a clean, sanitary, and safe work environment by continually wiping and/or spraying all table tops and seating surfaces and by continually sweeping and/or vacuuming floor surfaces in all customer access areas.
--Assist bussers in clearing and cleaning table tops after guests have vacated the table(s).
--Continually wipe and/or spray all menus to ensure cleanliness.
--Acknowledge all guests as they exit the restaurant by saying “Thank you and please come again.”
--Develop good working relationships with coworkers, demonstrating cooperation and teamwork to ensure guest satisfaction.
--Report any irregularities to management with respect to guest behavior, sanitation concerns, employee relations, and equipment problems as they occur.
--Perform any additional duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES: Energetic and customer service oriented to provide prompt, friendly, and
courteous service to all customers. This position requires organizational skills to ensure guest satisfaction.

HUMAN RELATIONS: This position is in continuous interaction with customers and coworkers; therefore, must
demonstrate a friendly, cooperative, and professional attitude at all times.

SUPERVISION: Able to work with limited supervision. The nature of the position is such that it is performed to a large extent on their own responsibility after assignment. Unusual problems are referred to the Manager on Duty.

REPORTS TO: General Manager/Manager on Duty

PHYSICAL AND MENTAL DEMANDS: The ability to handle stressful situations regarding customer satisfaction and the ability to work for extended hours on one’s feet is necessary. Some lifting and bending is required to maintain a clean work environment and to stock the host/hostess area.

The son of Hungarian immigrants, Tony Packo was a native of Toledo’s East Side. He was born in 1908, just a stone’s throw from Consaul and Genesee Streets. Tony learned the restaurant business while working for his older brother, John, who owned the Consaul Tavern located on what is now the Original Tony Packo’s parking lot. In 1932, Tony and his wife, Rose, received a $100 loan from relatives to open a sandwich and ice cream shop. Mind you this was during the hardest of hard times, the first years of the Great Depression.

Tony’s signature sandwich, sausage with sauce on rye, was created when he decided to add a spicy chili sauce to enhance the flavor of the sandwich. He used a Hungarian sausage called Kolbasz but because it was so large, decided to cut it in half. Not only did it resemble the size of an American hot dog, he could sell it for 5 cents, a deal during those tough times. Because Tony was Hungarian-American and lived in a Hungarian neighborhood, Tony’s creation was called the Hungarian hot dog. Those who knew the Old Country’s food say there was no such thing as a Hungarian hot dog, until Tony invented it.

Packo’s food was an instant hit in the neighborhood and word quickly spread around town about the delicious new hot dog at Tony Packo’s restaurant. By 1935, due to the success of the sandwich and ice cream shop, Tony and Rose were able to buy a building of their own. They purchased a wedge-shaped establishment at Front and Consaul Streets, which, over the years grew in size and fame as it became home to what is today’s Original Tony Packo’s Restaurant.