Banquet Houseperson

Description

Avalon Palm Springs Hotel & Bungalows is looking for an enthusiastic Banquet Houseperson to provide excellent guest experiences.

Duties/Responsibilities

·       Banquet Houseperson will follow through with the proper and timely set-up and execution of banquet events. Setup includes tables, chairs, bars, stages, dance floors. Maintain a high degree of professionalism. Maintain all equipment and facilities in an organized, clean, safe environment.

·       Provide guests with a fun, friendly, and helpful experience.

·       Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure the event(s) are set as contracted.

·       Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed before guests arrive.

·       Always works as a team player. Is capable of being cross-trained at the discretion of management.

·       Displays knowledge of proper food presentation including handling, garnishing and serving of all food items.

·       Follow standard department policies and procedures.

·       Has working knowledge of food and beverage standards in service including but not limited to: proper set-up of table layouts, sequence of steps of service, sequence of various beverage services including wine service.

·       Has a working knowledge of various event services including, but not limited to: buffet set-ups and service; plated set-ups and service; reception style set-ups and service.

·       Adheres to all rules, policies and regulations as stated in the Proper Employee Handbook

·       Operate and maintain the cleanliness of various equipment needed to prepare and serve menu items.

·       Keep workstations and inventory stocked and organized, performing side work as assigned by supervisor.

·       Responsible for proper serving techniques and customer service satisfaction.

·       Provide timely service, coordinating work with back-of-the-house colleagues and other coworkers.

·       Bus, clean and set tables when and if necessary.

·       Keep workstation area well stocked, clean and prepared for shifts.

·       Prepare condiments, coffee, needs for all aspects of service for duration of event.

·       Maintain cleanliness and sanitation of all department outlets according to Proper Standards.

·       Is willing and capable of following directions from Leadership team at all times.

·       Is capable of working in a safe and clean manner and reports all unsafe conditions immediately to supervisor or takes personal responsibility if supervisor is not immediately available.

·       Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.

·       Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements

·       To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.

·       Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and colleagues at all times.

·       Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.

·       Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.

·       Demonstrate a desire to succeed and willingness to help others succeed.

·       Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.

·       Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.

·       Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.

Qualifications

·       Excellent verbal skills. Ability to tactfully and diplomatically deal with colleagues.

·       Must possess a high regard for customer service.

·       Ability to read and write in English to understand Banquet Event Orders (BEO’s) in order to follow directions on set-up of event spaces.

·       Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

·       Must be able to prioritize multiple tasks within a fast-paced work environment. Must apply common sense understanding to carry out instructions furnished in written and oral form.

·       Any combination of education, experience and training that provides the required knowledge, skills and abilities.

·       High School Diploma or GED equivalent, preferred.

·       Require CA RBS Certification and Riverside County Food Handler's Certification.

·       Must be able to provide evidence of eligibility to work in the United States of America.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Description

Avalon Palm Springs Hotel & Bungalows is looking for an enthusiastic Banquet Houseperson to provide excellent guest experiences.

Duties/Responsibilities

·       Banquet Houseperson will follow through with the proper and timely set-up and execution of banquet events. Setup includes tables, chairs, bars, stages, dance floors. Maintain a high degree of professionalism. Maintain all equipment and facilities in an organized, clean, safe environment.

·       Provide guests with a fun, friendly, and helpful experience.

·       Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure the event(s) are set as contracted.

·       Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed before guests arrive.

·       Always works as a team player. Is capable of being cross-trained at the discretion of management.

·       Displays knowledge of proper food presentation including handling, garnishing and serving of all food items.

·       Follow standard department policies and procedures.

·       Has working knowledge of food and beverage standards in service including but not limited to: proper set-up of table layouts, sequence of steps of service, sequence of various beverage services including wine service.

·       Has a working knowledge of various event services including, but not limited to: buffet set-ups and service; plated set-ups and service; reception style set-ups and service.

·       Adheres to all rules, policies and regulations as stated in the Proper Employee Handbook

·       Operate and maintain the cleanliness of various equipment needed to prepare and serve menu items.

·       Keep workstations and inventory stocked and organized, performing side work as assigned by supervisor.

·       Responsible for proper serving techniques and customer service satisfaction.

·       Provide timely service, coordinating work with back-of-the-house colleagues and other coworkers.

·       Bus, clean and set tables when and if necessary.

·       Keep workstation area well stocked, clean and prepared for shifts.

·       Prepare condiments, coffee, needs for all aspects of service for duration of event.

·       Maintain cleanliness and sanitation of all department outlets according to Proper Standards.

·       Is willing and capable of following directions from Leadership team at all times.

·       Is capable of working in a safe and clean manner and reports all unsafe conditions immediately to supervisor or takes personal responsibility if supervisor is not immediately available.

·       Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.

·       Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements

·       To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.

·       Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and colleagues at all times.

·       Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.

·       Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.

·       Demonstrate a desire to succeed and willingness to help others succeed.

·       Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.

·       Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.

·       Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.

Qualifications

·       Excellent verbal skills. Ability to tactfully and diplomatically deal with colleagues.

·       Must possess a high regard for customer service.

·       Ability to read and write in English to understand Banquet Event Orders (BEO’s) in order to follow directions on set-up of event spaces.

·       Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

·       Must be able to prioritize multiple tasks within a fast-paced work environment. Must apply common sense understanding to carry out instructions furnished in written and oral form.

·       Any combination of education, experience and training that provides the required knowledge, skills and abilities.

·       High School Diploma or GED equivalent, preferred.

·       Require CA RBS Certification and Riverside County Food Handler's Certification.

·       Must be able to provide evidence of eligibility to work in the United States of America.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.