Account Executive

ACCOUNT EXECUTIVE- CARAVAN COFFEE ROASTERS

At Caravan Coffee Roasters, we’re passionate about delivering ‘Great Coffee Made Easy’, inspiring coffee confidence in and out of the home. This means enabling more people to enjoy great speciality coffee, all day, anyway, because you brew you! We supply easygoing speciality-grade coffee for all speciality coffee occasions, from our heartland in cafes, coffee shops, bakeries, all the way through to hotels, workplaces, pubs, bars, and restaurants in the out-of-home space. While making it even easier to get great coffee at home with premium grocers and our own D2C channel. All freshly roasted on our Loring eco roaster in our market-leading North London roastery HQ! As we continue to grow, we are seeking a dynamic and customer-focused Account Executive to join our team and play a vital role in retaining and nurturing our valued accounts.

As an Account Executive, you’ll be responsible for managing and retaining our accounts across various establishments in the UK and Ireland. Your role will encompass community management within the coffee industry, assisting in hosting events, and actively engaging with our customers. You will work closely with the Business Development and Marketing teams to meticulously uphold our ‘Caravan of Love’ Account Management standards driving the sales & brand love for Caravan Coffee Roasters.

Key Responsibilities

Account Management

- Maintain regular communication via phone, email & in person with existing accounts, delivering account management that upholds our ‘Caravan of Love’ standards, ensuring coffee, marketing collateral, training and machine management standards are upheld. You’ll be out and about! With 4 days in the field per week visiting around 8 customers a day, so keeping on the ball with the use of our field sales tracking software Bowimi and CRM systems is imperative.

- As an autonomous, self-starter you’ll be target and tracking-minded, managing your time to hit KPIs and support the BDMs with their field sales execution plans to hit the channel sales targets.

- You’re also our eyes and ears on the ground, helping the team with the hustle and showing your ‘no boundaries mindset’ by feeding in new leads and ideas you see opportunities for Caravan in the field to the BDM team.

Community Management 

- We love to share a little ‘Caravan of Love’ in the coffee community, and you’ll be a key player in executing our engagement strategy through various channels, including social media, emails and newsletters. 

- You’ll live by our ’all welcome’ way, acting as a brand ambassador, representing our values and promoting our products at events whilst engaging with attendees, answering questions about our products, and collecting feedback to improve future events. Collaborate with the Business Development team to plan and execute events aimed at promoting our brand.

- you’ll be a key player in the organization of events, working alongside our marketing team to assist in coordinating logistics, managing RSVPs, and ensuring the smooth running of events. 

Caravan Core Values:

As an Account Executive, you will be a role model in promoting and displaying Caravan’s purpose and values. Our 4 core values are:

To say thanks for choosing us, we also offer our teams:

Team lunch on a Wednesday cooked by our chef Jack

50% off all food at our on-site cafe

Dining discount when visiting our restaurants

All the Coffee you can drink on site!

Weekly allowance of coffee for home & discounts 

Bike to work scheme

Mental health and well-being support 

Financial health education and support 

Leadership training and development

Birthday & Anniversary Treat - on your birthday and on your work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants

Development and career progression, 80% of all our management roles are filled internally!

Diversity, Equality & Inclusion

At Caravan we believe in LOVE. We are committed to everyone feeling that they belong, and we champion inclusion. We treat everyone the same regardless of your race, creed, colour, nationality, ethnic origin, age, religion, belief, gender, gender reassignment, sexuality, marital or civil partnership status, for issues relating to pregnancy or maternity or trade union membership, disability or political affiliation. We do not accept any of our team being treated unfairly and do not tolerate anyone working for us that discriminates against another person. We will investigate any such incidents and discipline, if necessary, as per our disciplinary procedur

Sometimes you might be asked to work outside your comfort zone and carry out any reasonable requests made and other responsibilities included from time to time.

Please also read the Caravan Handbook to ensure you are familiar with how we act and behave at work every day. Like every place where people work together, we have house rules and policies in place. Please make sure you read, understand and follow these.

ACCOUNT EXECUTIVE- CARAVAN COFFEE ROASTERS

At Caravan Coffee Roasters, we’re passionate about delivering ‘Great Coffee Made Easy’, inspiring coffee confidence in and out of the home. This means enabling more people to enjoy great speciality coffee, all day, anyway, because you brew you! We supply easygoing speciality-grade coffee for all speciality coffee occasions, from our heartland in cafes, coffee shops, bakeries, all the way through to hotels, workplaces, pubs, bars, and restaurants in the out-of-home space. While making it even easier to get great coffee at home with premium grocers and our own D2C channel. All freshly roasted on our Loring eco roaster in our market-leading North London roastery HQ! As we continue to grow, we are seeking a dynamic and customer-focused Account Executive to join our team and play a vital role in retaining and nurturing our valued accounts.

As an Account Executive, you’ll be responsible for managing and retaining our accounts across various establishments in the UK and Ireland. Your role will encompass community management within the coffee industry, assisting in hosting events, and actively engaging with our customers. You will work closely with the Business Development and Marketing teams to meticulously uphold our ‘Caravan of Love’ Account Management standards driving the sales & brand love for Caravan Coffee Roasters.

Key Responsibilities

Account Management

- Maintain regular communication via phone, email & in person with existing accounts, delivering account management that upholds our ‘Caravan of Love’ standards, ensuring coffee, marketing collateral, training and machine management standards are upheld. You’ll be out and about! With 4 days in the field per week visiting around 8 customers a day, so keeping on the ball with the use of our field sales tracking software Bowimi and CRM systems is imperative.

- As an autonomous, self-starter you’ll be target and tracking-minded, managing your time to hit KPIs and support the BDMs with their field sales execution plans to hit the channel sales targets.

- You’re also our eyes and ears on the ground, helping the team with the hustle and showing your ‘no boundaries mindset’ by feeding in new leads and ideas you see opportunities for Caravan in the field to the BDM team.

Community Management 

- We love to share a little ‘Caravan of Love’ in the coffee community, and you’ll be a key player in executing our engagement strategy through various channels, including social media, emails and newsletters. 

- You’ll live by our ’all welcome’ way, acting as a brand ambassador, representing our values and promoting our products at events whilst engaging with attendees, answering questions about our products, and collecting feedback to improve future events. Collaborate with the Business Development team to plan and execute events aimed at promoting our brand.

- you’ll be a key player in the organization of events, working alongside our marketing team to assist in coordinating logistics, managing RSVPs, and ensuring the smooth running of events. 

Caravan Core Values:

As an Account Executive, you will be a role model in promoting and displaying Caravan’s purpose and values. Our 4 core values are:

To say thanks for choosing us, we also offer our teams:

Team lunch on a Wednesday cooked by our chef Jack

50% off all food at our on-site cafe

Dining discount when visiting our restaurants

All the Coffee you can drink on site!

Weekly allowance of coffee for home & discounts 

Bike to work scheme

Mental health and well-being support 

Financial health education and support 

Leadership training and development

Birthday & Anniversary Treat - on your birthday and on your work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants

Development and career progression, 80% of all our management roles are filled internally!

Diversity, Equality & Inclusion

At Caravan we believe in LOVE. We are committed to everyone feeling that they belong, and we champion inclusion. We treat everyone the same regardless of your race, creed, colour, nationality, ethnic origin, age, religion, belief, gender, gender reassignment, sexuality, marital or civil partnership status, for issues relating to pregnancy or maternity or trade union membership, disability or political affiliation. We do not accept any of our team being treated unfairly and do not tolerate anyone working for us that discriminates against another person. We will investigate any such incidents and discipline, if necessary, as per our disciplinary procedur

Sometimes you might be asked to work outside your comfort zone and carry out any reasonable requests made and other responsibilities included from time to time.

Please also read the Caravan Handbook to ensure you are familiar with how we act and behave at work every day. Like every place where people work together, we have house rules and policies in place. Please make sure you read, understand and follow these.