Greeting and Seating Guests:
- Welcoming guests as they enter the
lounge.
- If the Hostesses are unavailable,
answer the phone. The phone MUST be picked up within two rings, never
three.
Taking and Serving Orders:
- Presenting menus, describing
specials, and making recommendations.
- Taking food and drink orders
accurately and in a timely manner.
- Communicating orders to the kitchen
or bar staff.
- After orders are taken, all orders
must be entered into Toast immediately.
Food and Beverage Knowledge:
- Having a thorough understanding of
the menu items, ingredients, and preparation methods.
- Answering guest questions about menu
items, including allergen information.
Delivering Food and Drinks:
- Serving food and drinks to guests
promptly and accurately.
- Ensuring that all orders are
presented neatly and as described.
- Bussing all tables are mandatory by
ALL staff members.
Customer Service:
- Providing exceptional customer
service by attending to guest inquiries, concerns, or special requests in
a professional and courteous manner.
- Addressing and resolving any guest
complaints or issues effectively.
Monitoring Guest Needs:
- Regularly checking on guests to
ensure they have everything they need.
- Refilling drinks, clearing empty
dishes, and offering dessert or additional items as appropriate.
Payment Processing:
- Presenting bills to guests and
processing payments.
- Handling cash, credit card payments,
and providing change as needed.
Maintaining a Clean and
Organized Workstation:
- Keeping the bar or serving area clean
and organized.
- Restocking supplies, such as
glassware, napkins, and garnishes.
Compliance with Health and
Safety Regulations:
- Adhering to food safety and alcohol
service regulations.
- Ensuring responsible alcohol service
and not overserving guests.
Upselling and Promotions:
- Promoting restaurant specials,
events, and menu items to increase sales.
- Encouraging guests to try additional
items, such as appetizers or desserts.
Teamwork:
- Collaborating with other servers,
bartenders, and kitchen staff to ensure a smooth and efficient operation.
- Communicating with the kitchen
regarding any special guest requests or dietary restrictions.
Job Type: Full-time
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Paid training
Restaurant type:
Shift:
Ability to commute/relocate:
- New York, NY 10038: Reliably commute
or planning to relocate before starting work (Required)
Experience:
- Restaurant
experience: 1 year (Preferred)
Work Location: In person