General Manager (Villon)

Company Overview

Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. We will begin opening our eponymously-named Proper Hotels in late 2016, with the initial properties slated to open in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Austin and Brooklyn. Each Proper Hotel will be a unique reflection of the vibrant community around it, but will share the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.

Proper Hospitality is made up of a diverse group of passionate individuals who share a common
love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do
things and anything less just isn’t proper. We are seeking out the “best of the best” from inside
and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality
Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but
rewarding above all.

What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.

Job Profile
Must love hospitality! This position requires exceptional leadership and vision. The Villon General Manager is responsible for fostering and developing an exciting, positive, results based environment for the food & beverage team. Must possess strong personal organization, genuine hospitality, and care for staff. Understands and implements contemporary luxury/lifestyle standards.

Responsibilities
• Serves as a spokesperson for the Proper Hospitality brand, upholding its reputation and leading by example
• Responsible for creating and maintaining a positive working culture for all team members
• Direct oversight of the hiring, training, coaching, development, and discipline for Villon FOH/BOH staff
• Liaising with and support the goals of the culinary management team.
• Maintain the quality and consistency of the guest experience
• Responsible for Food and Beverage financial performance including but not limited to:
o Annual budgeting and operating plans
o Covers / Revenue Goals
o Achieving budgeted expense targets
o Implementing loss prevention controls
• Liaise with all hotel departments to represent F&B operations
• Seeks new opportunities and devises strategies for the improvement of the F&B operations
• Creates and maintains procedural protocol for F&B Operations
• Maintains compliance with departmental policies, procedures, and standards
• Oversees operations in compliance with legal and regulatory agency requirements
• Actively manage the food & beverage operations
• Actively interact with guests and staff during operations
• Completing daily, weekly, and monthly management administrative duties including operations reports, financial documentation, guest correspondence, human resources / staff management paperwork, operations evaluations, standard operating procedures, safety and sanitations checklists, ordering and inventory documentation, and PR/marketing tasks.

Skills/Knowledge Required:
•Strong written, verbal, and non-verbal communication skills
•Proactive attitude with strong organizational and time management skills
•The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
•The ability to maintain confidentiality of guest information and pertinent data.
•Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays.
•Ability to exert physical effort in transporting equipment and wares.
•Strong problem solving skills
•Ability to withstand high temperatures, moisture and noise levels in work areas.
•Ability to endure abundant physical movements in various work areas.


Qualification Standards:
Education: High school graduate or equivalent education preferred
Experience: Over 8 years of hospitality experience, and 2 years of previous experience in a similar position preferred

Licenses or Certificates: Serv Safe Preferred

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Company Overview

Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. We will begin opening our eponymously-named Proper Hotels in late 2016, with the initial properties slated to open in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Austin and Brooklyn. Each Proper Hotel will be a unique reflection of the vibrant community around it, but will share the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.

Proper Hospitality is made up of a diverse group of passionate individuals who share a common
love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do
things and anything less just isn’t proper. We are seeking out the “best of the best” from inside
and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality
Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but
rewarding above all.

What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.

Job Profile
Must love hospitality! This position requires exceptional leadership and vision. The Villon General Manager is responsible for fostering and developing an exciting, positive, results based environment for the food & beverage team. Must possess strong personal organization, genuine hospitality, and care for staff. Understands and implements contemporary luxury/lifestyle standards.

Responsibilities
• Serves as a spokesperson for the Proper Hospitality brand, upholding its reputation and leading by example
• Responsible for creating and maintaining a positive working culture for all team members
• Direct oversight of the hiring, training, coaching, development, and discipline for Villon FOH/BOH staff
• Liaising with and support the goals of the culinary management team.
• Maintain the quality and consistency of the guest experience
• Responsible for Food and Beverage financial performance including but not limited to:
o Annual budgeting and operating plans
o Covers / Revenue Goals
o Achieving budgeted expense targets
o Implementing loss prevention controls
• Liaise with all hotel departments to represent F&B operations
• Seeks new opportunities and devises strategies for the improvement of the F&B operations
• Creates and maintains procedural protocol for F&B Operations
• Maintains compliance with departmental policies, procedures, and standards
• Oversees operations in compliance with legal and regulatory agency requirements
• Actively manage the food & beverage operations
• Actively interact with guests and staff during operations
• Completing daily, weekly, and monthly management administrative duties including operations reports, financial documentation, guest correspondence, human resources / staff management paperwork, operations evaluations, standard operating procedures, safety and sanitations checklists, ordering and inventory documentation, and PR/marketing tasks.

Skills/Knowledge Required:
•Strong written, verbal, and non-verbal communication skills
•Proactive attitude with strong organizational and time management skills
•The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
•The ability to maintain confidentiality of guest information and pertinent data.
•Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays.
•Ability to exert physical effort in transporting equipment and wares.
•Strong problem solving skills
•Ability to withstand high temperatures, moisture and noise levels in work areas.
•Ability to endure abundant physical movements in various work areas.


Qualification Standards:
Education: High school graduate or equivalent education preferred
Experience: Over 8 years of hospitality experience, and 2 years of previous experience in a similar position preferred

Licenses or Certificates: Serv Safe Preferred

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.